10. OBSERVANCE AND EXCLUSION

Passengers shall observe and obey the requirements of the law, these conditions of carriage and every lawful instruction of the driver or other official of the Company and, if requested on reasonable grounds to do so, shall supply their names and addresses to such Company officials. In the event of passengers failing or refusing to comply with any of these requirements whether they are attempting to board or are already aboard a vehicle, carriage may be refused and they shall, upon being requested hereto by such Company official, forthwith alight from or refrain from boarding the vehicle, as the case may be, failing which they may be excluded or removed from the vehicle by any policeman at the request of or under the direction of such Company officials.

11. DELAYS AND INCONVENIENCES

The Company, its servants and agents shall not be liable for the consequences of any delays and inconveniences in the commencement or duration of a journey, whether arising from accidents, breakdowns, or any other cause; but it shall endeavor to fulfill all of its obligations timeously and to the best of its ability.

12. LIABILITY IN GENERAL

In terms of law all accredited operators under the management and control of Itram, must maintain public liability insurance that provides comprehensive cover in respect of loss or damage suffered in the process of undertaking public transport, including damage to property or death or injury to any person resulting from an intentional or negligent act or omission by any operator in the provision of public transport services.

Apart from any liability that may result from specific governmental, provincial or local authority legislation, it is agreed and understood that the Company, its servants and agents, shall not be liable for any loss, damage or injury whatsoever to passengers, and whether direct or indirect, to person or property, arising from the conveyance or failure to convey a passenger.